Customer story

Challenge Overview

• As a boutique property management company, Make It Berlin needed the ability easily interact with clients and tenants on a comprehensive platform
• Was looking for a solution to keep data and communication easily-accessible in order to facilitate business growth

Solution

Make It Berlin is using the Suite of the ManageCasa Base Plan, including the Customer Marketing Website add-on.

Key Outcome

With ManageCasa, Make It Berlin has been able to better manage its relationships with clients and tenants as well as the properties themselves from a single easy-to-use platform.

Staying engaged with stakeholders in an efficient, comprehensive, and intuitive manner allows Make It Berlin to focus on executing the needs of the customers, rather than on keeping the various communications organized. Digitizing payment records and lease terms has made accounting a simple task.With all of these mundane tasks automated by ManageCasa, Make It Berlin has increased bandwidth to focus on customer service and growing its clientele.

Client requests and repairs are now all recorded, managed and discussed through ManageCasa, helping to significantly reduce the coordination effort of responding to potential issues. Sharing images and files on the platform, and also with outside maintenance personnel, makes resolving repair and maintenance requests seamless.

The Tenant and Owner Portals provide a way to stay engaged with clients in a very cost-efficient, seamless, and non-intrusive way. Communication has been reduced to the bare essentials.Rent payments, bookkeeping and vendor payments are all tracked and recorded when they occur immediately within ManageCasa’s accounting portal, which covers both property accounting and MakeItBerlin’s own company financials.

Jumpstarting Business Growth!!

With ManageCasa, Make It Berlin is building a Property Management business that strives to keep client satisfaction at the forefront. The features embedded in ManageCasa are what enable the company to maintain its core focus on tenant and client needs and keep things running smoothly.

When the founders of Make It Berlin decided to add real estate management to their respective line of services, they knew that an elegant and technology-driven solution would be key to their success. With a focus on international investors who demand top service for their properties, Make It Berlin chose ManageCasa because it provides an intuitive platform for all users and offers the core features that are essential to efficient property management.

Tools to help Make It Berlin Grow

Make It Berlin is growing in a selective way, yet also needed a property management software that from the start was simple to implement. ManageCasa was easy to set up and offers Make It Berlin the scalability that it will inevitably need as their specialized property management firm grows.

“ManageCasa is the secret sauce that makes our business run smoothly and efficiently. For our clients and tenants, the ManageCasa platform offers an intuitive experience and targeted capabilities that they are surprised to find from a boutique management firm. We look good to our clients because the platform does what it should, in an elegant and easy-to-use interface.‘

“The interactivity and automation of ManageCasa is a game changer. We essentially have been able to build our entire Property Management business around technology and keep our resource investment to a minimum!”

– Vivian Lie, President

Big Business Edge

Regardless of the number of employees in your company, or how many property units one manages, there are always tasks and skills that every business has to abide by. But the founders of Make It Berlin have peace of mind that they can rely on ManageCasa to keep them up-to-date on current industry standards and best practices. The comprehensive but easy-to-use accounting module is a highlight, as are the financial reports in ManageCasa that they can have handy when rental owners pose questions about financial performance.

“Finding a tool like ManageCasa was a game changer for us. Property Managers like us take chances to help our business grow each day and we achieve a sense of peace when we finally take those steps forward towards becoming a more legitimate business. ManageCasa was definitely one of those steps for us.”