Customer Service: A Key to Business Value While advancements in AI chatbot customer service help are notable in the consumer sector, there may be questions about the same for B2B customers. In all the hype about AI and automation in the last few years, it's assumed computers can deliver the easy process, subtle technical answers…
The Path to Higher Profitability is Paved One area of business improvement that's hard to put profit numbers on is tenant service quality. It's typically ignored, yet tenant relations do foretell the path your tenants will take - complaining, incidents, impass, eviction, and finally, the courts. Unhappy, or not fully satisfied tenants don't renew leases.…
Humanizing Property Management In recent posts we answered the questions, what do tenants want and also about what makes tenants happy. These are 2 extremely important questions. What questions have you asked as part of your business health checkup? There's one more key question: how do you personalize your relationship with tenants in the era…
Improving Customer Service with ManageCasa In reading a competitor's software reviews, we were amazed at the volume of negative comments regarding their customer service. The disappointment and degree of bitterness expressed by tenants and property managers on review and social media sites was surprising. These were property management company's tenants too, meaning the property management…
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